HILAL TECHNOLOGY Managed Service Provider division (MSP) manages a customer’s information technology (IT) infrastructure and end-user systems on a remote basis providing a defined set of day-to-day management services. These services may include network and infrastructure management, security and monitoring. Managed services are general practice models that can have a wide range of uses for a company. Integrating managed services will provide clients with the opportunity to transfer certain operational or administrative tasks to third-party professionals enabling more efficient use of your employee’s time.
Benefits of Hilal Managed Services
Some of the reasons a company may consider integrating managed services are:
Hilal Managed Services Levels
Hilal’s MSP services cater for different areas of business operations such as:
1. IT Infrastructure Management:
The management and maintenance of a company’s IT infrastructure, including servers, networks, and software can be outsourced to Hilal ensuring a smooth operation, maximum security and constant upgrades to ensure that all the systems run efficiently.
2. Network Management:
Here we focus on the management and monitoring of a client’s network infrastructure including network security, troubleshooting, performance optimization and reliable connectivity.
3. Security Management :
Dedicated to safeguarding a company’s data and systems from cyber threats our Security Management Service provides proactive monitoring, threat detection, incident response and the implementation of security measures such as firewalls, antivirus software, and data encryption.
4. Data Backup and Recovery:
Our regular data backups and secure storage service ensures that a client’s critical business data is protected. We also offer recovery solutions to minimize downtime in the event of data loss or system failures.
5. Cloud Services:
This type of managed service focuses on utilizing cloud computing to store data, run applications, and provide scalable resources. It includes cloud migration, infrastructure management, data storage, and software-as-a-service (SaaS) solutions.
6. Help Desk Support:
Help desk services provide technical support to end-users, assisting with troubleshooting, software installations, and resolving IT-related issues. Your employees will have access to reliable support which in turn minimizes work disruptions.
7. Vendor Management:
Through our Vendor Management service, we can support a client’s relationship with technology vendors covering procurement, contract management as well as ensuring that vendors meet service-level agreements.
Network Operation Center (NOC)
Hilal’s NOC is staffed by our qualified IT professionals who will continuously monitor the performance and health of a client’s network. The NOC serves as the first line of defense against network disruptions and failures. Our NOC is designed to ensure the smooth and continued operation of a client’s network even in the event of any adverse incident or outage which as far as the customer is concerned will go unnoticed.